Shipping Policy
| Item | Details |
|---|---|
| Shipping Area | United Kingdom |
| Shipping Cost | Free standard shipping |
| Processing Time | 0–2 business days |
| Delivery Time | 1–5 business days total (processing + transit) |
| Shipping Carrier | FedEx for small items; LTL for large/bulk orders |
| Warehouse | Multiple UK warehouses; ships from nearest location |
| Tracking | Sent by email once shipped |
| Address Change | Allowed within 2 hours of ordering via email |
| Lost/Stolen Packages | Seller not liable; customer must contact carrier |
Return & Refund Policy
| Item | Details |
|---|---|
| Return Window | 30 calendar days from delivery |
| Eligibility | Items must be unused, in original packaging with proof of purchase; clearance items are non-returnable |
| Return Request | Submit order number, photos/videos via email to hello@grandpatio.com |
| Review Time | 1–3 business days |
| Inspection Time | 1–2 business days after receipt |
| Return Shipping | Customer responsible for return shipping costs unless due to product/shipment error |
| Refund Method | Original payment method |
| Refund Time | PayPal: up to 24 hours; Credit card: 7–14 business days |
| Order Cancellation | Allowed before shipment; best within 2 hours; cannot cancel once shipped |