① Return Shipping Costs are incurred by Grand Patio under the following circumstances:
- Product quality reasons：Defective or malfunctioning items during the 30-day return period (Assuming the customer assembled the item properly per the instruction manual).
- The product arrives defective, broken and cannot be repaired with replacement parts.
- We shipped the wrong item, shipped to the wrong address, we sent a duplicate order.
Note: Items must be in their original packaging in order to be eligible for a full refund;If the above conditions are met, we will send you a return label. Please send the product back using the provided return label. After the package has been signed for, please contact us. We will inspect the product and issue a refund.
② Return Shipping Costs are incurred by the Customer under the following circumstances:
- The customer bought the wrong one
- The customer accidentally bought too many
- The customer provided the wrong shipping address
- No Reason / No Longer Want
- Buyers Remorse ("Not satisfied with the performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", etc)
- Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
- Order Cancellation after the item already shipped out, even if you have not yet received the item
- Customer-induced product damage/lost
Note: There are two options for customers to return goods. The first is that we provide the warehouse address and the customer ships the item by themselves. The second is that we give a return label, and the shipping fee will be deducted from the refund when the goods are returned to the warehouse.
After the package has been signed for, please contact us. In the first case, we will issue a full refund after the package has been signed for. In the second case, we will issue a partial refund (minus the return shipping fee) after the package has been signed for.